Manufacturer | Innova Electronics Corporation |
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Brand | Innova |
Item Weight | 1.3 pounds |
Product Dimensions | 7 x 3.75 x 1 inches |
Item model number | 5610 |
Batteries | 3 AA batteries required. |
Manufacturer Part Number | 5610 |
Special Features | All System Network Scan, BMS/Battery Reset & Initialization, Read Hybrid Battery Cell Voltage, EPB/ABS Brake Bleeding/Caliper Service/Brake Pad Life, View Live Data Stream, Supports All 10 OBD2 Modes, Oil Level & Oil Life, Oil Light Reset, SRS/Airbag Codes: Read and Clear, Check Engine: Read and Clear Trouble Codes, Emissions/Smog Check Readiness LED Indicators, ABS/Brake Codes: Read and Clear, Battery/Charging System Test, Reads TPMS/Tire Pressure, Reads Transmission Temp, Special Reset Function: SAS, DPF Regen, etc, Enhanced Data Stream: Engine, AT, ABS, SRS, Active / Bi-Directional System Tests, Optional OBD1 Coverage |
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Innova 5610 OBD2 Bidirectional Scan Tool - Understand Your Vehicle, Pinpoint What's Wrong, and Complete Your Repairs with Less Headache. Free Updates. Free US-Based Technical Support.
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Return this item for free
Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges
Learn more about free returns.- Go to your orders and start the return
- Select the return method
- Ship it!
Purchase options and add-ons
Brand | Innova |
Product Dimensions | 7"L x 3.75"W x 1"H |
Operating System | iOS and Android |
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About this item
- MAINTAIN PEAK PERFORMANCE AND SAFETY ON THE ROAD - Easily find and fix the problem with your vehicle using the INNOVA 5610 bi-directional scan tool. Get real-time solutions to troubleshoot your automotive issues and access OBD2 and OEM live data.
- PRO-LEVEL FUNCTIONALITIES - Use INNOVA 5610’s Enhanced Data Stream to view live data for advanced systems like ABS, SRS, transmission, and engine. The Special Reset Function lets you use dealership-level re-learn procedures to complete repairs.
- COMMAND WITH BIDIRECTIONAL CONTROLS - The INNOVA 5610 bidirectional control and scan tool sends commands to your vehicle to test functions such as fuel pump on/off, A/C clutch on/off, or retract the electronic parking brake.
- EASY TO USE - The INNOVA 5610 OBD2 scanner diagnostic tool is easy to operate and supports English, Spanish, and French. Use the auto-relink on any foreign or domestic 1996 or newer OBD2 car, light truck, SUV, or hybrid vehicle to verify repairs.
- BUY AND DRIVE WITH CONFIDENCE - Our California-based, ASE-Certified Customer Support Team will assist you as you navigate through the product. Pair seamlessly with the RepairSolutions2 app to access wireless OBD2 live information and solutions. Free updates are included with no subscription fees required. Each product is tested internally and externally as this product is durable to impact.
- CHECK COVERAGE - Verify your vehicle's compatibility with the Innova 5610 by using Innova’s coverage checker, as the scanner's functionality may vary depending on the vehicle's make, model, and manufacturing year.
Additional Details
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Product Description
Free Updates. Free app. No Subscriptions.
A Customer’s Viewpoint:
“I also like the Bi-Directional System Test capabilities. In fact, we have one vehicle that is intermittently stalling. I used it on the fuel pump and it saved me several hours of going through the process of elimination and the pain of the returning\exchanging of parts.”
New Updates: Just recently released a new update to cover up to 2022 vehicles. Please update your tool before use.
This product supports any foreign or domestic 1996 or newer OBD2 vehicle, light truck, SUV, or hybrid vehicle sold in the US or Canada.
Innova 5610’s Bidirectional Controls, also known as Active Tests, allow you to test individual components and control modules to assist in troubleshooting and diagnosis. By actuating the component, you can help clarify what is or is not working as expected. After the test is done, the system or part typically goes back to working normally. This test is part of a larger diagnostic process that can save you time determining the faulty part, component, or system by commanding it to operate.
Example of Included Bidirectional / Active Tests
- Air Pump Relay Test
- EVAP Purge Solenoid Test
- Fuel Pump Relay Test (Turn Fuel Pump On/Off)
- Spark Advance Test
- Fan Speed Desired Test
- Cooling Fan Test
- And others…
Perform All Systems Diagnosis + Retrieve and Read OEM Live Data!
All Systems Diagnosis: Scan beyond check engine, powertrain, ABS, and SRS modules. Comprehensively read and clear all manufacture specific ECU modules and their trouble codes.
ABS Live Data: View Lateral Acceleration, Longitudinal Acceleration, 4 wheels speed sensor, Yaw Rate, Brake Switch Status, ABS Warning Light, Brake Pressure Sensor, G Sensor Offset, and more.
SRS Live Data: View Driver Seatbelt, Passenger Seatbelt, Fault Status of Seat Position Sensor, Fault Status of Buckle Switch, SRS warning light, and more.
Transmission Live Data: View Oil Temperature of Transmission, Internal transmission speed, Turbine Speed, Start Enable Transmission, ATF Temperature Sensor, Current Gear Position, Next Gear Position, Engine Torque Reduction Demand Flag, and more.
TPMS Live Data: View Tire Pressure, ID Code Sensor Tire, Temperature in Tire, Tire Pressure Threshold, Tire Pressure Sensor Battery, and more.
Engine Live Data: View RPM, Oil Temperature, Engine Coolant Temperature, Vehicle Speed, Absolute Throttle Position, Calculated Load Value, Ignition Timing Advance Cylinder, Intake Air Temperature, and more.
Please Note
- This product is only offered as New and never refurbished.
- The scanner comes with a very hard to see thin screen protector you can peel off if the unit arrives with scratches on the screen - just work at the corner and peel it away and the screen will appear perfectly smooth
- Not all vehicles support all functions this product offers - confirm OEM features by checking with Innova coverage checker before purchase. This product supports any foreign or domestic 1996 or newer OBD2 vehicle, light truck, SUV, or hybrid vehicle sold in the US or Canada.
- This device does not support exotic vehicles. To make sure your vehicle and desired features are available, check with Innova coverage checker.
- RepairSolutions 2 app is only available for US & Canada users.
- Innova is a US company with in-house technical service team in the US. Our products are designed by US engineers and are NOT made in China.
Get access to professional workshop tools for a deeper-level diagnosis of your vehicle.
Perform advanced resets/routines/calibrations/special tests at the push of a button.
Perform Dealer Level Service Resets, Calibrations, and Routines: ABS Brake Bleeding, Diesel Particulate Filter (DPF) Reset, Electronic Parking Brake (EPB) Reset, OBD Battery Reset, Oil Maintenance Light Reset, Steering Angle Sensor Calibration, Battery/Alternator Test, EV/HEV/PHEV Battery Health
Perform Maintenance Service Checks: View Engine Oil Level and Oil Life, Check Brake Pad Life Status, Check Transmission Fluid Temperature
Perform Special Test Functions: Access a variety of special system tests for Chrysler, GM, Honda, Toyota, Hyundai, and Nissan vehicles. Tests include – Compression Test, EVAP System Check, Target Idle RPM Adjustment, Cylinder Power Balance, ETC System Test, Fuel Injector Balance, O2 Test, and much more.
FREE RepairSolutions2 App Gives You More!
Verified Fixes: Get access to Innova’s exclusive pattern failure database - the system intelligently uses your vehicle’s fault data to arrive at a confirmed fix. Created by local ASE Master Techs with 10-30+ years of experience. Leverage their expert knowledge to quickly reach the root issue. We at Innova offer the largest pattern failure database available for free for our customers. It is Innova’s goal to make your automotive diagnostics and repair faster and easier.
The Right Parts: Along with the pattern failure database is its part identification system, so the system doesn’t just tell you what needs to be repaired, but also points to the exact needed part on Amazon.
Scan & Save Unlimited Vehicles: Use the tool to scan unlimited vehicles, generate unlimited reports and then save them in your personalized RS2 app.
Predicted Repairs: Look into the future and see potential breakdowns, with estimated costs, that may occur in the next 12 months.
Maintenance Schedules: Get your vehicle’s recommended maintenance schedule.
Free TSBs: Get full manufacturer issued Technical Service Bulletins (TSBs)–not just the summary–for your vehicle for free; also includes Dealer level recalls.
Safety Recalls: Access NHTSA safety recalls.
*The app is location restricted and will only work in the US & Canada.
One Handed Lightweight Design: Molded to fit in one hand easily and comfortably – allows you to work with the other.
Easy to View Screen: Large backlit screen offers large clear text that’s viewable under most conditions at any angle, including direct sunlight or in poorly lit environments.
Fast Scanning: Innova is known as having the fastest scanning devices on the market, and the 5610 delivers just that. Get your vehicle’s diagnostic codes in under 60 seconds! This is equivalent as a simpler code reader, but adds the advanced features typically found in slower “brick tools” that take up to 5 minutes to boot up and set up.
Vehicle Recognition On Connection: Unit will auto detect your vehicle and calibrate services accordingly, so you don’t have to spend time manually selecting vehicle information. Feature works in 2006 and newer vehicles. Manual selection is still available if needed.
Plug and Play / No Setup Required: Works right out of the box without needing to install any batteries. Unit instantly powers up when connected to an OBD2 port. Batteries can be installed later to read test results when disconnected from a vehicle and to power on the flashlight OBD2 plug.
Flashlight OBD2 Plug: Lighted connector helps find your vehicle’s OBD2 connector in dark lit interiors.
No Wi-Fi or Cellular Connection Required: Use all of the tool’s features without the need of a Wi-Fi or cellular connection. Only the optional RS2 app requires a Bluetooth connection.
Long Reach Cable: 6-foot cable lets you to sit comfortably at a distance while using the scanner.
US Based Engineering: Innova employs a team of US based ASE Certified Master Techs to design and engineer our tools so we can provide the best tools to make your automotive diagnostics experience easier. These are the same techs that helped build original manufacturer factory diagnostic systems.
Free Updates. No Subscriptions.
Supported Vehicles
GM | Including Chevrolet, GMC, Cadillac, Buick, Saturn, Pontiac, etc. |
Ford | Including Ford, Lincoln, & Mercury |
Honda | Including Honda & Acura |
Hyundai | Including Hyundai & Kia |
Mazda | All Mazdas |
Mitsubishi | Including Mitsubishi |
Nissan | Including Nissan & Infiniti |
Subaru | Including Subaru |
Toyota | Including Toyota, Lexus, & Scion |
Volkswagen | Including Audi & VW |
BMW | Including BMW & Mini (2002 models & newer) |
Chrysler | Including Chrysler, Dodge, Jeep, Ram, & Plymouth (1996-2017 models) |
Mercedes | Including Mercedes (1996-2022). Smart (2005-2022). Maybach (2004-2012). |
5110 | 5310 | 5610 | |
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Customer Reviews |
4.2 out of 5 stars
851
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4.4 out of 5 stars
673
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4.3 out of 5 stars
1,475
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Check Engine Light, Code Severity, Read/Erase ABS(Brake) | ✓ | ✓ | ✓ |
Live Data, Oil Light Reset, Battery System Check, Drive Cycle Procedures | ✓ | ✓ | |
Read/Erase SRS (Airbag), Oil Level, Oil Life | ✓ | ✓ | |
Network Scan | ✓ | ||
Battery Reset, Hybrid Battery cell Voltage | ✓ | ||
TPMS (Tire Pressure), Brake Bleeding, Brake Pad Life | ✓ | ||
OBD1 Coverage | ✓ | ||
Special Reset Functions | ✓ | ||
Bi-directional system tests | ✓ | ||
Enhanced Data stream for advanced systems like ABS, SRS, and engine | ✓ |
Product information
Technical Details
Additional Information
ASIN | B07Z481NJM |
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Customer Reviews |
4.3 out of 5 stars |
Best Sellers Rank | #5,649 in Automotive (See Top 100 in Automotive) #48 in Code Readers & Scan Tools |
Date First Available | October 14, 2019 |
Warranty & Support
Feedback
What's in the box
Product guides and documents
Compare with similar items
This Item Innova 5610 OBD2 Bidirectional Scan Tool - Understand Your Vehicle, Pinpoint What's Wrong, and Complete Your Repairs with Less Headache. Free Updates. Free US-Based Technical Support. | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | |
Price | $345.09$345.09 | $199.99$199.99 | -20% $135.99$135.99 List: $169.99 | $99.99$99.99 | $94.99$94.99 | $299.99$299.99 |
Delivery | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Tuesday, Apr 2 |
Customer Ratings | ||||||
Easy to use | 4.3 | 4.1 | 4.2 | 4.0 | 3.7 | — |
Accuracy | 4.2 | 3.9 | 4.2 | 3.8 | 3.4 | — |
Tech Support | 4.1 | 4.1 | 4.4 | 3.6 | — | — |
Value for money | 3.9 | 4.1 | 4.2 | — | 3.5 | — |
Sold By | DereksAuto | Romondes | OBDZON | Amazon.com | DereksAuto | DereksAuto |
power source | Vehicle Powered | Battery Powered | Battery Powered | — | Battery Powered | Vehicle Powered |
display size | 3.5 inches | 2.8 inches | 4.3 inches | — | 2 inches | 3.75 inches |
operating system | iOS and Android | App store & Google Play | 👍Solid Protective Toolbox; 📢Update on windows system; 🚩can not update on mac and ios system;🚩Maintenance Functions NOT supported. | Windows XP | Android, iPhone | iOS and Android |
language | english, spanish, french | english, french, spanish | english | — | — | — |
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the value of the vehicle scan tool. They say it's a good product for the price and has saved them money. Customers also like the ease of use and features. However, some customers dislike reading live data, compatibility, quality, and bluetooth connectivity.
AI-generated from the text of customer reviews
Customers find the vehicle scan tool easy to use. They mention it's intuitive, easy to diagnose, troubleshoot, and repair your vehicle. They also say it has a light to make it easy to attach in the dark foot well. Customers also say the setup was a cinch, and the reading ability has them impressed. They like that it can show real-time info about their engine and that it makes repair jobs easier.
"...detachable and thus, replaceable if worn, has a light to make it easy to attach in the dark foot well were the OBD jack is, and easy not only to..." Read more
"...This one does way more and super easy to use. I like how you can put batteries in it and go back on it to look at things...." Read more
"...I had the scanner and no manual, but it was very intuitive and I was able to deal with the problem and get back to the garage...." Read more
"...CEL, TPMS, and SRS all verified fixes. This tool is affordable, user friendly, all updates are free, and it's made in the USA. Highly recommend...." Read more
Customers like the value of the vehicle scan tool. They mention that it's well worth the money, it can save them a ton of money in reduced maintenance costs, and has lots of functions for the price. Some say that it is a good product for the DIYer who doesn't want to buy another scanner the next time.
"...CEL, TPMS, and SRS all verified fixes. This tool is affordable, user friendly, all updates are free, and it's made in the USA. Highly recommend...." Read more
"...codes, and has many advanced and/or OEM functions, it's sold at a good price point, and is just super simple to use...." Read more
"...ConsExpensive, its priced far above the 'generic' OBD2 scanners but less than semi-pro and pro scanners..." Read more
"...The product is good but broken promises and lies I cannot abide. Sorry maybe the Dude can, but I can't...." Read more
Customers are satisfied with the features of the vehicle scan tool. They mention that it has many great features, including advanced and OEM functions. Some say that it is easy to use and set up, and has the most functions you can get short of a $1k. Overall, customers are happy with their purchase and recommend it to others.
"...I've had several scan tools, even larger wireless ones. This one does way more and super easy to use...." Read more
"...This is a great investment and is a useful tool to carry around when you may be miles from the nearest mechanic and may need to figure out what is..." Read more
"...It easily reads and resets most codes, and has many advanced and/or OEM functions, it's sold at a good price point, and is just super simple to..." Read more
"...It will test your battery and alternator. It pairs with an app which adds value. The live data is very useful if you learn how to interpret it...." Read more
Customers are mixed about the quality of the vehicle scan tool. Some mention that it works great, while others say that it does not perform all functions listed. Some say that the advanced features were only operational on 2 of their 6 cars. Overall, the opinions are mixed and depend on what you need.
"This is a full feature scanner. More than what most would need, but I wanted all the options. We used it for buying a used car...." Read more
"...It also may not cover all functions, particularly what you need, since it depends on what they were able to license from the maker, so best tested..." Read more
"Works on all my vehicles and that is great. Good DIY scan tool. Good price not like the thousands for shop scan tool and does a lot." Read more
"It’s quick, it’s bidirectional, it has the most functions you can get short of a $1k scanner. It self reads vin & green light a slew of system scans...." Read more
Customers are mixed about the bluetooth connectivity of the vehicle scan tool. Some mention that it's easy to bt link with iPhone, it'll save you time, and the support answers rather quickly to help. However, others say that it won't connect to OBD, it hard to connect too Bluetooth, and it won’t connect with their MacBook Pro M1.
"...stand alone to give you immediate and quick answers but can connect to an Android device via bluetooth to give you their diagnosis, save session..." Read more
"...Unfortunately, within a few minutes it disconnected and would not reconnect (relink) using the instruction and ultimately had to disconnect the..." Read more
"...The screen is easy to read, and it connects with my iPad, very quickly, giving me all the data about a vehicle...." Read more
"I like the auto scan, and app with the bluetooth connect which let's you see recalls and will take you to parts need for trouble and brings up a..." Read more
Customers are mixed about the ability to read live data on their car. Some mention that it enables them to read the live data from sensors and even graph in oscilloscope mode up to 4 sensors. However, others say that it does not provide live data for their 2005 Ford F-350, it shows bare minimum live data, and is slow. They also mention that the product is cheap and does not upload OEM live data to the app, nor can they export generic data to another app.
"...Cannot upload OEM live data to the app, nor cannot export generic data to another app ... I've given these as a wish list to tech support" Read more
"...You’re able to read live data and updates are free on the unit." Read more
"...the menu or the way you went through the options Plus live data was not what I expected" Read more
"...Was slow. Live data was a joke, doesn't clear codes, will be returned. For the price it should be pretty awesome but it's not...." Read more
Customers are mixed about the compatibility of the vehicle scan tool. Some mention that it's good for most cars, easy to use, and covers a wide variety of vehicles. However, some say that the coverage for various cars is inconsistant, so check with the company to make sure it does what you need. That said, some mention that the product does not fully support their vehicle with the shown functions.
"...however after contacting it to my BMW, I discovered that my BMW is not supported for all of the special features, not even a new battery..." Read more
"...It is for the above average DIY person. Coverage for various cars is inconsistant so check with the company to make sure it does what you need for..." Read more
"...on reviews but when connected to my 23 VW Jetta it says the vehicle is not supported.No updates available until "later this year"...." Read more
"...Have used this a number of times and it has bee a great help with multiple cars for the family...." Read more
Customers are dissatisfied with the reading capabilities of the vehicle scan tool. They mention that it barely reads anything except codes, has no real-time functions, and would only read stored codes. Some customers also report that the scanner is difficult to read live data and the app is difficult for them to decipher. They also mention that the tool does not handle high level VAG codes and has some limitations in its CAN BUS access. Overall, customers are disappointed with the performance of the product.
"...Very obvious readings the should have been triggered warning lights and generating codes. Concerned there could be safety and computer issues..." Read more
"...User Beware - It triggered Permanent Codes..." Read more
"...It also gives code numbers and their definition. No more looking codes up online. Overall I think this is a good tool and a great company." Read more
"...Issue is that it only gives you the CEL code, which could mean a number of things. It still leaves you guessing. The Innova 5610 gives you MUCH more...." Read more
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My primary need is to troubleshoot the drive train, to avoid being dead on the road in a long trip, repairing DIY items or confirming a pro mechanics diagnosis
Pros
It works as described and very high build quality made in Taiwan
Connection is fast and immediate vs a blue tooth dongle like the blue driver or ELM327
The cable is very long, and detachable and thus, replaceable if worn, has a light to make it easy to attach in the dark foot well were the OBD jack is, and easy not only to position in the cabin, drive the car with the OBD attached, but position it on the engine bay during troubleshooting
Optional AA battery usage so 5610 will retain data you can upload to its app later
It works stand alone to give you immediate and quick answers but can connect to an Android device via bluetooth to give you their diagnosis, save session results and provide graphing. I didn't test Wifi, blue tooth is flawless and automatic, but requires Internet access to complete or it will abort.
Tech support online is superb and answered in a day
the LCD has bright large colored screen, makes it easy to see, but keys are not backlit
It works by loading various car maker modules that enhance functions beyond basic OBD2 capability, and will change depending on your car's make, model and year. This makes is very hard to compare vs competitors since it 'morphs' to adapt to whatever car you have. It also may not cover all functions, particularly what you need, since it depends on what they were able to license from the maker, so best tested for what you need and returned if not, as you can't buy this purely based on the marketing literature or the website compatibility list, it may have more or less. For e.g. on my Toyota, generic OBD2 covers 18 PIDs, using the Toyota module, has 74 PIDs, Mazda module has over 200 PIDs, and this is just for the engine alone; there are more PIDs for other modules like ABS and TPMS. Like a cheaper scanner, it will reset MIL as well as service reminders, but when the module supports the advance functions, such as TPMS, will reset its DTCs if not self resetting once repaired. It does live data on generic and OEM, but it will only save generic live data
It is bidirectional, in that I can turn on/off modules, if supported. This helps diagnosis when no DTC are available. For example, to test the fuel pump, I can turn it on/off, I can hear the motor actuating as well as the relay. This allows me to check pump function, its relay or check fuel pressure without having to go back to try and start the car. I can actuate the AC compressor clutch bypassing the dashboard switch, in case of a switch failure, likewise for the power windows. If you do not turn OFF a switch, it will default back to OFF after a timeout, if you disconnect the scanner, or turn the engine off; this is not described in the manual but is expected otherwise it would be a catastrophe if you forget to turn off the fuel pump with the car not running.
Lifelong license, but per tech support, updates are annually, at most. If you have a newer car than 2022, it may not support it completely. Its perfect for cars past warranty, and older the better, which may likely needs more than preventive maintenance and that an owner may attempt to DIY.
Cons
Expensive, its priced far above the 'generic' OBD2 scanners but less than semi-pro and pro scanners
When cars change, the response of the 5610 changes, so its unnerving at first as you don't know if the unit broke. For example, ignition on only, my old Toyota will time out after 15 minutes and disconnect the 5610. On my Mazda, it stays on forever. On both, switching from an OEM to generic module after some time, may require the cable to be pulled and reinserted. These are not described in the users guide. I do not know if these are quirks of a normal 5610, a bug or normal OBD behavior.
No backlit keys, hard to see working in a dim cabin to select functions, so I use a headlamp.
Cannot upload OEM live data to the app, nor cannot export generic data to another app ... I've given these as a wish list to tech support
The seller reached out after I left a 1-start review, and they sent me a new unit. It looks brand new; there are no scratches this time; therefore, I am updating this review.
However, I am also annoyed at the fact that before I left a review here, I reached out to Innova Support directly from their website chat. Their agent told me they couldn't do anything about it. Well, clearly, they didn't like my 1-start review, and clearly, they could do something about it before all this back and forth trouble.
Original review:
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The product arrived with a long scratch (about two inches) on the screen. I peeled the screen protector, hoping it was on the screen protector, but it was under that. This is either a used product, or the manufacturer needs a better QC and fulfillment process. Or they need to stop thinking that people will be OK with these defects after paying a ton of money for such an expensive product.
Returning the product within 5 minutes of arrival. It is a shame because I did a lot of research before buying this particular brand, and even though some of the previous reviewers mentioned this very exact problem, I took my chances but clearly, the manufacturer doesn't improve their QC.
Reviewed in the United States on February 12, 2024
The seller reached out after I left a 1-start review, and they sent me a new unit. It looks brand new; there are no scratches this time; therefore, I am updating this review.
However, I am also annoyed at the fact that before I left a review here, I reached out to Innova Support directly from their website chat. Their agent told me they couldn't do anything about it. Well, clearly, they didn't like my 1-start review, and clearly, they could do something about it before all this back and forth trouble.
Original review:
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The product arrived with a long scratch (about two inches) on the screen. I peeled the screen protector, hoping it was on the screen protector, but it was under that. This is either a used product, or the manufacturer needs a better QC and fulfillment process. Or they need to stop thinking that people will be OK with these defects after paying a ton of money for such an expensive product.
Returning the product within 5 minutes of arrival. It is a shame because I did a lot of research before buying this particular brand, and even though some of the previous reviewers mentioned this very exact problem, I took my chances but clearly, the manufacturer doesn't improve their QC.
I sent two different messages to customer support without a single response... each one a week apart and both went unanswered. Even though I got this scanner at a deal price ($250), the lack of support was sufficient to send this unit back and I'm getting one of the XTOOL units instead.